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Your time is valuable, and our team makes every effort to honor the appointment you have with us. When you book an appointment with us, that time is allotted for you – and ONLY you.  We do our best to always be ready for you when you arrive. In return, we ask that you keep your promise to us and show up for your appointment on time. 

Missed appointments are costly and prevent us from providing treatment to other clients. Please understand that massage therapists only get paid when they deliver treatment. Late cancellations and no shows prevent us from keeping their schedules full. 

If you are unable to keep your scheduled appointment with us, please TEXT or CALL 440-984-5757 at least 24 hours prior to your appointment.  

Cancellations made less than 24 hours prior to the scheduled appointment time will be charged 50% of the fee for the services scheduled. If you cancel or reschedule the day of your appointment or you no-show, you will be charged the full cost of the services booked. These fees must be paid prior to rebooking an appointment with us. 

** NOTE: All appointments longer than 90 minutes require 48 hours notice to cancel or reschedule***

If an emergency arises, please let us know as soon as possible so that we can treat your specific situation with personal attention. We recognize that there are circumstances that are out of your control (sudden illness, family emergencies, etc.), we may make an exception to the above policies on those rare occasions.